ApiTherapy & Forest Therapy
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Privacy Policy
DibPine Forest & ApiTherapy ("we," "our," or "us") is committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Jordanian privacy laws.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or book Forest or ApiTherapy services with us.
1. Information We Collect
We may collect the following personal information necessary to provide our services and operate our business:
- Contact Information: Name, email address, phone number
- Booking Information: Appointment details, booking preferences
- Billing Information: Payment details (processed securely through third-party providers)
- Health Information: Information voluntarily provided in intake or waiver forms to ensure safe participation
- Website Usage Data: Info collected via cookies and analytics tools
2. How We Use Your Information
We use your information to:
- Schedule and manage appointments for both ApiTherapy and Forest Therapy sessions
- Process payments securely
- Communicate regarding bookings, services, or changes
- Maintain required records for business, insurance, and liability purposes
- Ensure safe participation based on health information provided
- Improve our website and services
- Comply with legal and regulatory requirements
We do not sell or rent your personal information to anyone.
3. Health Information
If you choose to provide health-related information in intake or waiver forms, it is used solely to:
- Ensure your safety during ApiTherapy or Forest Therapy sessions
- Meet insurance and liability requirements
This information is treated as confidential and accessed only when necessary for these purposes.
4. Consent
By providing personal information to us, you consent to its collection, use, and disclosure as outlined in this policy.
You may withdraw your consent at any time, subject to legal or contractual obligations. Please note that withdrawing consent may affect our ability to provide certain services.
5. Third-Party Services
We may use trusted third-party providers to assist in operating our business, including:
- Website Hosting & Booking Platform: iPage Network
- Payment Processors: Secure third-party payment services
- Email Platforms: For booking confirmations & updates
These providers may store or process information outside of Canada. While we select reputable providers, their data handling practices are governed by their own privacy policies.
6. Cookies and Website Analytics
Our website may use cookies and analytics tools to:
- Understand visitor behaviour and preferences
- Improve website performance and user experience
- Support our marketing efforts
You can disable cookies through your browser settings, though this may affect certain website functionalities.
7. Data Security
We take reasonable administrative and technical measures to safeguard personal information against unauthorized access, loss, misuse, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.
8. Retention of Information
We retain personal information only as long as necessary to:
- Provide our services
- Meet legal, insurance, and regulatory obligations
- Maintain accurate business records
When information is no longer required, we will securely destroy the information or anonymize it.
9. Your Rights: Access and Correction
You may request access to, or correction of your personal information held by us. To make a request, please contact us using the details below. We will respond within a reasonable timeframe as required by law.
10. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised effective date.